1. Available delivery methods
Available options are shown at checkout and may vary by product, destination, order value and regulatory restrictions.
• Taiwan home delivery: Chunghwa Post or HCT Logistics, as assigned.
• Taiwan convenience-store pickup: 7-ELEVEN or FamilyMart where eligible.
• Kinmen showroom pickup: available for eligible orders after confirmation.
• International delivery: available for selected products and destinations through the method shown at checkout. Import restrictions, taxes and customs procedures are the recipient's responsibility unless stated otherwise.
2. Estimated delivery time
• Taiwan home delivery: generally 1–3 business days after shipment.
• Taiwan convenience-store pickup: generally 3–7 business days; offshore-island delivery may take approximately 6–14 days.
• International delivery: depends on destination, carrier and customs clearance.
These are estimates, not guaranteed arrival dates.
3. Dispatch schedule
In-stock orders paid by 14:00 on a business day are generally scheduled for same-day dispatch. Orders completed after 14:00 are generally scheduled for the next business day. Preorder, backorder, regulated, customized or special-procurement items follow the time stated on the product page or confirmed by customer service.
4. Delays and tracking
Weekends, public holidays, promotions, severe weather, transport disruption, customs review or other circumstances beyond reasonable control may delay dispatch or delivery. Tracking information will be provided where supported by the carrier.
5. Delivery reminders
Home-delivery arrival time follows the carrier's route and cannot be guaranteed. For store pickup, collect the parcel within the period stated in the carrier's notice. If a parcel is returned because of an incorrect address, failed contact or non-collection, we will contact you regarding redelivery and any applicable cost.
6. Damaged or missing parcels
If a parcel arrives visibly damaged, photograph the outer package, shipping label, internal packaging and product, retain all materials and contact us promptly at support@ktt2021.co.
