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Inventory may change across sales channels. Please confirm availability before ordering to avoid delays.

Refer a friend and both receive NT$100 in store credit.

After-sales Service Center

AFTER-SALES SERVICE

Start your support request through the right channel.

Choose the form that matches how the product was purchased. Our team assists with product issues, warranty, repair, returns and exchanges. Do not return products until contacted.

CHOOSE YOUR REQUEST

Choose the right request form

Prepare the place of purchase, receipt or invoice, product model or serial number, purchase date and issue photos.

CUSTOMER SUPPORT

Customer support

For purchases from a retail store, dealer website or marketplace, including product issues, warranty, repair, returns and exchanges.

Start customer request

DEALER SUPPORT

Dealer support

For customer submissions, inventory defects, damaged arrivals or batch issues handled by a dedicated support channel.

Start dealer request

SERVICE PROCESS

What happens after submission

Prepare details

Proof of purchase, model, serial, date and clear photos.

Submit the form

Use the request form that matches the purchase channel.

Team response

Support replies through the contact details provided.

Return and service

Ship only after instructions and retain the confirmation screen.