1. Before requesting a return
For eligible distance-sale purchases, contact K.T.Tactical within the applicable statutory period. The seven-day cancellation period under Taiwan law is a cooling-off period rather than a trial period. Statutory exceptions apply only where the legal conditions and required notice are satisfied.
2. Information to provide
Email support@ktt2021.co or contact LINE @k.t.tactical with your order number, purchaser name, phone or email, the item concerned, the requested resolution and clear photos if the item is damaged, defective or incorrect. Please wait for return instructions before shipping.
3. Packing the return
Please include the product, accessories, gifts, manuals, warranty documents, labels and original packaging, and pack them securely. You may inspect the product as reasonably necessary. Damage, loss or alteration caused by handling beyond necessary inspection may affect the refundable value in accordance with applicable law.
4. Defective or incorrect items
If the item received is defective, damaged in transit or different from the order, notify us promptly and retain the product and packaging for review. Once confirmed, we will arrange the appropriate replacement, repair, refund or return logistics according to the product, warranty terms and applicable law.
5. Exchanges and non-defect requests
Size, color or model exchanges depend on stock availability. We will explain any price difference, shipping arrangement and processing time before confirmation. Products falling within a statutory exception to the seven-day cancellation right will be identified as required; defect-related legal rights remain unaffected.
6. Refund timing
After the returned item is received and inspected, we will confirm the result. Approved refunds are returned through the original payment method where possible; actual posting time depends on the payment provider or issuing bank.
Customer service: Monday–Friday, 10:00–18:00, excluding public holidays
Email: support@ktt2021.co
LINE: @k.t.tactical
