Orders
Q1. When will my order ship?
In-stock orders are normally processed on business days after payment and order verification. Orders placed after the daily cutoff, on weekends or on public holidays are processed on the next business day. Actual timing may vary by inventory, payment review, order volume and carrier service.
Q2. Can I request an exact delivery time?
Carrier routes determine the delivery window, so an exact arrival time cannot be guaranteed. For convenience-store pickup, follow the arrival notice and collect the parcel within the stated deadline.
Q3. Can I view products or arrange bulk purchasing?
Online ordering is available at all times. For product compatibility, dealer cooperation, institutional purchasing, quotations or an appointment, contact K.T.Tactical before ordering.
Shipping
Q4. Which delivery methods are available?
Available methods, fees and restrictions are shown at checkout and may vary by destination, parcel size and product type.
Q5. Do you ship to Taiwan's offshore islands or internationally?
Eligible destinations and methods appear at checkout. Offshore-island and international delivery usually requires additional transit time; duties, taxes, import rules and carrier restrictions may apply. Contact us before placing a time-sensitive or regulated order.
Payment
Q6. Which payment methods can I use?
Current payment options are displayed at checkout. Availability may depend on order value, destination, device or risk review.
Q7. How do I confirm payment?
After successful payment, the system normally sends an order notification. If the order status is unclear, contact support with your order number; never send card details, passwords or one-time verification codes.
Returns and after-sales service
Q8. Can I cancel or return a distance-sale purchase?
Where Taiwan law applies, consumers generally have a seven-day statutory cancellation period for distance sales. This is not a trial period, and statutory exceptions may apply to specified products or services. Keep the product, accessories and packaging complete, and review our Return & Exchange Policy before submitting a request.
Q9. How do I request a return or report a problem?
Contact support within the applicable period with the order number, purchaser name, contact information, reason and clear photos or video. Do not send a parcel before receiving return instructions.
Products, warranty and procurement
Q10. Are products sourced through legitimate channels?
K.T.Tactical works with established brands and suppliers. Brand, origin, warranty and distributor information may vary by product; consult the product page or ask our team when formal documentation is required.
Q11. Is warranty service included?
Warranty scope and period depend on the brand, product and purchase channel. Keep your proof of purchase, packaging and serial information, and contact us before sending any item for service.
Q12. Can dealers, companies and government agencies request a quotation?
Yes. Send the product name, model, quantity, required documents, delivery destination and target schedule. We can assist with availability, compatibility, quotations and procurement information.
Fraud prevention
Q13. What should I do if someone claims to be K.T.Tactical support?
We will not ask you to operate an ATM, disclose passwords or provide one-time verification codes. Stop the conversation, verify through our official channels and call Taiwan's 165 Anti-Fraud Hotline when appropriate.
